Service Support Specialist

This is Allego

Allego is the leading company for reliable and easily accessible charging. We deliver charging facilities that can be used by all electric vehicles and every EV driver, providing a seamless charging experience. Our goal is to contribute to zero emission mobility and allow EV drivers to charge at the right place with the right speed. Allego has built 34,000 EV charging points across multiple European countries and is recognized as one of the most successful European pioneers in EV charging infrastructure. The EV market is emerging and changing rapidly. Our road is exciting, and we keep driving forward with confidence.

More about the role

Our operations team is looking for a Operation Specialist colleague for the DACH and CEE market, with an interest in the field of electric mobility and customer service. You will work with our external service partners to ensure the operational availability of our charging infrastructure. Thus, you have an immediate impact on increasing and maintaining our customer satisfaction. Based at our headquarters in Berlin or in our Office in Düsseldorf, this role offers the possibility of hybrid working.

Your main responsibilities include:

• Monitoring and analyzing the performance of our charging infrastructure.

• Contributing to solving technical issues related to our charging solutions.

• Providing administrative support for our maintenance process.

• Assisting external technicians remotely to help resolve issues.

• Managing and addressing customer Requests with care and attention.

• Regular communication with the central operations team in Arnhem (Netherlands).

• Proposing and implementing improvements in daily operations to enhance overall efficiency and productivity.

This is you (at least, that’s what we hope)

• You are a team player, service-oriented, flexible, and ready to lend a helping hand.

• You have a technical aptitude; a degree in electrical engineering is a plus.

• You can multitask and adapt quickly to changing priorities.

• You have experience in back-office support/customer service.

• You possess strong communication and organizational skills.

• You are fluent in German and have a good command of spoken and written English.

• You have an open-minded, proactive attitude and a willingness to learn.

What we offer

A challenging job in a fast-paced, goal-oriented environment. A competitive salary depending on education and experience. At Allego you choose your own challenges, we will make education and training available to keep driving forward. If you are interested in working at Allego we look forward to receiving your resume and motivational letter.