IT Servicedesk Support Engineer

This is Allego

Allego provides reliable charging solutions to cities, companies and consumers. We deliver charging facilities that can be used by all electric cars and every EV driver, providing a seamless charging experience. Our goal is to contribute to zero emission mobility and see to it that EV drivers can charge at the right location with the right solution. The EV market is growing and changing rapidly. The road will be exciting and with confidence we stay ahead.

About the Position 

We are looking for a motivated, customer-oriented professional to join our IT Operations team as an IT Service Desk Engineer. In this pivotal role, you will serve as the primary point of contact for providing first-level technical support. Your responsibilities will encompass supporting office staff, developers, and external partners with their operational IT requirements. The role covers a broad spectrum of technical tasks, including diagnosing hardware and software issues, configuring devices, and maintaining infrastructure systems. 

Key Responsibilities: 

• Deliver prompt and effective 1st line IT support, resolving incidents in accordance with established SLAs. 

• Accurately log and manage all support requests through to resolution via the Ticketing System. 

• Facilitate the onboarding process for new colleagues in multiple countries. 

• Install, configure, and maintain laptops, desktops, and associated peripherals. 

• Set up and provide support for company mobile devices. 

• Maintain workplaces and office infrastructure, including network and meeting room setups across various remote locations. 

• Manage software installation and maintenance using MDM tools such as Microsoft Intune. 

• Administer user accounts through Microsoft Entra-ID. 

• Oversee permission and access management tasks. 

• Coordinate the procurement of essential IT assets. 

• Contribute to documentation efforts and ongoing process improvement within 1st line support. 

• Assist in the implementation and execution of IT enhancement projects. 

• Act proactively on information security matters in collaboration with the IT Security team. 

• Implement changes in alignment with IT change management procedures. 

This position requires on-site presence at our headquarters in Arnhem, Netherlands, for a minimum of four days per week. 

This is you 

• Completed a post-secondary (MBO) or higher qualification in IT or related field. 

• Minimum one year of experience in a comparable role within cloud-based IT operations environments. 

• Familiarity with IT operations concepts such as monitoring, backup, restoration, disaster recovery, performance optimization, troubleshooting, and root cause analysis. 

• Solid technical expertise in desktop and mobile device support, including Windows 11, MacOS, Android, iOS, and related hardware. 

• Experience supporting Microsoft 365, Microsoft Azure, and Office applications (Word, Excel, PowerPoint, Outlook). 

• Strong organizational and time-management skills, with demonstrated ability to prioritize tasks effectively in high-pressure situations. 

• Collaborative team player with adaptability and a commitment to continuous learning and improvement. 

• Excellent customer service orientation and communication abilities, exhibiting a calm and professional demeanor. 

• Exceptional problem-solving and troubleshooting capabilities, with logical and efficient work practices. 

• Able to communicate technical information clearly and appropriately to diverse audiences. 

• Proficient in English; proficiency in Dutch, German, or French is considered advantageous. 

In case you also bring the following, that is seen as a real plus: 

• Experience with scripting languages such as PowerShell, Python, or Bash. 

• Knowledge of SharePoint Online and Teams setup and configuration. 

• Familiarity with Linux in cloud-based infrastructure environments. 

• Experience with Microsoft Azure administration. 

• Administration of Jira Service Management and Confluence. 

• Knowledge of Identity Management and Exchange Online/Office 365. 

• Experience with MDM Solutions (Microsoft Intune, Jamf). 

• In-depth understanding of current business computing security risks. 

• Knowledge of networking technologies, including teleconference solutions. 

This is our offer

A challenging job in a fast-paced, goal-oriented environment. A competitive salary depending on education and experience. A good package of secondary conditions, including end of year premium, pension and a personal budget. At Allego you choose your own challenges, we will make education and training available if necessary to keep driving forward.

If you are interested in working at Allego we look forward to receiving your resume and motivation letter via the direct link.

Please do not contact us if you are an agency. We understand that you, above anyone else, have the best candidates, but we count on it that those candidates will know where to find us themselves.