Head of IT Operations & Workplace IT

Role Overview

The Head of IT Operations & Workplace IT is a senior leadership role responsible for the stable, efficient, and continuously improving delivery of the company’s IT Operations and End‑User Services.
You lead a cross‑functional IT Operations organization and work closely with internal IT functions (IT Development, Infrastructure & Security, Data & Analytics) as well as external vendors to deliver reliable, user‑centric IT services across the company.

Your mission is to elevate IT Operations to the next maturity level by establishing strong ITIL‑based processes, developing your team into a service‑oriented organization, and aligning IT Operations with the company’s digital and operational goals.

Key Responsibilities

• Lead end‑to‑end IT Operations & Workplace Services, incl. Service Desk, EUC, Collaboration, and Conference Rooms

• Operate an ITIL‑4‑aligned service model across Incident, Problem, Change & CSI

• Drive service quality, SLAs, and KPI performance (MTTR, MTTA, CSAT, availability)

• Manage support teams (1st/2nd level), swarming models, and VIP support

• Own Major Incident handling, escalations, and stakeholder communication

• Oversee Workplace lifecycle: onboarding, provisioning, offboarding, asset return

• Lead IT Asset Management, incl. hardware/software lifecycle, licensing & CMDB

• Manage vendors, contracts & MSPs, ensuring performance, SLAs & budget control

• Operational ownership of M365, Teams, email, file services & productivity tools

• Drive automation, workflow optimization & self‑service in ITSM tools

• Ensure strong documentation, runbooks, SOPs & knowledge management

• Own budgeting, forecasting & cost transparency for Workplace & IT Ops

• Partner closely with Security, Architecture & Business on cross‑functional topics

Job Requirements

Experience

• 7–10 years of professional experience in IT Operations, Workplace, or End‑User Services

• Proven track record in leading, developing, and scaling teams

• Solid experience in line management, including budget planning, cost efficiency, and employee development

Qualifications

• ITIL certification and a degree in IT or a comparable technical education

• Leadership or management training is a strong plus

Skills & Mindset

• Excellent communication and stakeholder management skills, with the ability to bridge technical and business perspectives

• Strong analytical, problem‑solving, and decision‑making abilities

• Hands‑on, pragmatic, and collaborative leadership style

• Strong commitment to operational excellence and continuous improvement

Our Offer

This role allows you to work within a team of specialists contributing directly to the technology powering European EV charging. You will be at the forefront of modern charging and mobility solutions.

We offer a competitive salary package with strong secondary conditions, including:

• End-of-year premium

• Personal budget

• A solid pension scheme

• Opportunities for professional training and certifications

• Hybrid working: a healthy balance between our Arnhem office and working from home

You’ll join colleagues who are motivated to make a real impact and who believe that working together is the key to driving zero-emission mobility forward. Expect a challenging role in a fast-paced, ambitious environment where you can grow, innovate, and help shape our IT-environment.