EV Business Support Officer

Job description

At Allego we work in an innovative and fast growing industry. Almost every day the press writes about the Electrical Vehicle (EV) Market. Allego is a leading independent European Electrical Vehicle (EV) charging solutions provider with a high level of expertise and capabilities in all EV related infrastructure (charging at home, at work, at public places, along highways, as well as public transport). 
All these services are enabled by a modern EV Cloud IT plat-form.


The Job
You coordinate the required operational activities for the process from application to a successful realization of a (public) charging station. Your customers vary from municipalities to private EV-drivers. The work is challenging, since questions and concerns are happening simultaneously. We expect you to step-up and guide our clients through their journey. Needless to say you need to able to switch fast between clients and our vendors who help us out in the installation of EV-charge poles!

In a nutshell .. 

  • You coordinate the start and finish of a charging station request and keep a keen eye on the timeline of the project. You will be the one in control and oversees the entire process!
  • Create service calls and align with all stakeholders involved; accept new requests, propose locations and coordinate with the parties involved (e.g. municipality, E-drivers), manage the admin and are responsible for communication to E-drivers and the various parties;
  • Telephone service (60% of your work), answering customer questions from e-drivers, municipalities, contractor, network operator; pass on and / or retrieve status, call back customers.
  • Process mails in the department mailbox, retrieve status and inform customers.
  • Prepare Purchase Orders to process the work performed by the installation partner;
  • Completion of charge point administrative processing.

 

 

 

 

Requirements

What do you need to bring to the table?

  • Experience and passion for engaging with customers;
  • Strong ‘can do’ mentality to succeed in administrative tasks of the job
  • Team spirit and a sense of humor would be nice!
  • Bachelor mindset and operating level

 

Our offer
A front row seat at a company which is accelerating one of the most impactful changes in recent history, the shift to clean mobility. Besides this, you will be surrounded by a smart and ambitious group of people in an international environment. Salary is competitive. At Allego you choose your own challenges, we will make education and training available if necessary.

About Allego
We want everybody to go electric, and we will push to make this happen. One charge point or dozens at a time we facilitate companies to take the step to clean electric mobility. Our network and services will accelerate the shift to a world where we all drive electric.