Customer Care Specialist

Job description

Allego is one of the leading European Charge Point Operators. We provide charging infrastructure and - services so that e-cars and e-busses can be charged. We have an unique proposition and are successful in penetrating the European market. We want to optimize our potential, therefore looking for a passionate and professional Customer Care Specialist to help us in our quest.

 

The ideal candidate:

You are someone who gets energy from helping. You are eager, practical and have the ability to focus and deliver. You like to work together with your colleagues in an international environment to provide excellent customer service and to keep our chargers all over Europe up and running.

 

You will be:

  • Answering customer questions via email, telephone, social media
  • Searching for solutions for our customers and creating structural solutions for common problems
  • Updating frequently asked questions and answers on the website
  • Supporting colleagues on other operational processes 

Requirements

What you bring to the table:

•         You are service-oriented, result-driven, flexible, enthusiastic and full of new ideas for our customer 

           service

•         You are flexible and available for a minimum of 24 - 38 hours per week

•         You enjoy having a lot of customer interactions

•         You have excellent Dutch and English Language skills (verbal and writing); French would be a great advantage.

 

 

Our offer

A front row seat at a company which is accelerating one of the most impactful changes in recent history, the shift to clean mobility. Besides this, you will be surrounded by a smart and ambitious group of people in an international environment. Salary is competitive. At Allego you choose your own challenges, we will make education and training available if necessary.

 

About Allego

We want everybody to go electric, and we will push to make this happen. One charge point or dozens at a time we facilitate companies to take the step to clean electric mobility. Our network and services will accelerate the shift to a world where we all drive electric.


If you are interested please send us your English resume and motivation letter!