Business Support Officer

Job description

This is Allego

Allego is the leading company for fast and ultra-fast charging solutions to companies and consumers throughout Europe. We deliver charging facilities ranging from regular home charging to state-of-the-art high power charging that can be used by all electric cars and every EV driver, providing a seamless charging experience. Our goal is to contribute to zero emission mobility and allow EV drivers to charge at the right place with the right speed. The EV market is emerging and changing rapidly. With our proven track record and long experience, we keep driving forward with confidence.


A bit more about the job

You ensure a timely and seamless end to end execution of recurring ( service ) delivery according to the agreed contractual obligations with customers. Handle, process and fulfil incoming charge point requests for public and b2b customers within the agreed lead times. You are a key contributor to customer satisfaction!


  • Your activities in this role will include:

  • Independently handle, process, administer incoming requests, create and archive all required documents in the system and update status until completion;

  • Work closely with cross-functional teams (Sales, REA managers, Operations, Finance & IT, 3rd parties) to ensure seamless realization delivery process;

  • Maintain customer relationships. Responsible for timely response on customer inquiries;

    Report regularly on (service)delivery performance based on contractually agreed SLA’s with customers and 3rd parties;

    Inside sales management is also part of the activities within this vacancy.

  • Subject matter expert on systems, applications, reporting and processes related to the realization of Allego’s chargers;

  • Check, document and archive information, correct or complete if necessary and ensure completeness and quality, in line with internal guidelines and within the administrative process;

  • Inside sales management is also part of the activities within this vacancy.

Requirements

This is you (at least we hope)

You have a passion for customer service and are extremely customer focused. You work accurately and feel responsible for a correct and timely settlement. You can quickly switch between the different tasks and topics, keep an overview and set the right priorities. Experience in administrative tasks in a fast paced and rapidly changing environment is a plus.

Furthermore:

• Result oriented and a strong pro-active attitude;

• High sense of ownership as well as urgency;

• Excellent communication skills (oral and written) in Dutch and English, French is a pré;

• Extremely accurate in all aspects;

• HBO or internationally similar degree;

• In-depth knowledge of assigned administration process and basic knowledge of adjacent/relating processes;

• Enhanced IT-Knowhow (MS Office, Microsoft Dynamics);Page Break


Our offer

There is a team of eager EV addicts waiting for you to join. You will get colleagues that are driven to make a difference in achieving zero emission mobility, knowing that working together is the only way of making impact. You get a challenging job in a fast-paced, goal-oriented environment. A competitive salary depending on education and experience. A good package of secondary conditions, including end of year premium, personal budget, and pension. At Allego you choose your own challenges, we will make education and training available if necessary to keep driving forward.


If you are interested in working at Allego we look forward to receiving your resume and motivation letter via the direct link. For more information on this vacancy, please contact Sander Sommer (Region Manager Benelux). You can reach Sander at +31 6 46966848 or via sander.sommer@allego.eu


Please do not contact us if you are an agency. We understand that you, above anyone else, have the best candidates, but we count on it that those candidates will know where to find us themselves.